Our items are shipped by Courier Service through DHL. The packages are well packed and customs clearance forms are filled in by us. Normally, we send the package labelled as Religious Items/Talismans/Amulets/Charms or Natural Stones depending on the object. If your country does not allow such items you must notify us in advance so we can find an alternative method.

If the package is rejected we cannot refund you the shipping cost. It is vital you contact us prior to placing an order and check with your country local customs department. We ship our Keris items via Parcel Force Courier Services as DHL does not accept such items. We cannot Ship to PO Box Addresses as the courier companies and ourselves need a proof of delivery i.e. signature for deliveries.

All our packages are sent with proof of collection; we obtain the pick-up drivers signature and confirmation. All the items are provided with a tracking number which we will pass on to you, so that you can track your package.

Yes, we do and this is up to the customer whether to take out insurance at extra cost or not. If the package is lost during transit and you have not taken out insurance we cannot be held liable, this also includes damage to the items. It is vital for the customer to take out insurance against the items. This option is available at checkout should you take out insurance and the items are lost we will replace or refund you. If no insurance is taken out any damage will be the customer’s responsibility. DHL only insure the package up to £50.00.

For natural stones and fossils, no courier service provides insurance for such items so there is no point in paying extra for these, however in the instance that the fossils or natural stones (Mustika Pearls or Bezoar Stones) are damaged or lost we will not be held liable for this. We will do our best to make sure such items are packaged very well. Normally high valued items are packaged in plastic boxes within the package and this ensures the items are protected from shock and movements during transit.

Yes we can but this option is only available for those customers who have purchased from us at least 4-6 times before. If you are a new customer then we cannot ship to an alternative address if payment is made Credit Card, this is solely to prevent fraudulent use of Credit Cards. However if you choose to pay by Bank Transfer or Western Union then yes its not a problem we will ship to any address you provide us. 

Yes all our packages are sent either by DHL or Parcel Force courier service and packages can be tracked online, once your package has been collected by DHL or other couriers, they will allocate us the Airway bill for online tracking. DHL normally takes around 3-5 working days for delivery but sometimes delays can be caused depending on customs clearance on the receiving end. You will receive the tracking number as soon as the package has been picked up from us.

Yes, you may but we do not advise cutting back on shipping cost as the local delivery services are not as reliable as the courier service we use.

However if your payment is made by credit card this option is not available, but if you send us a payment by western union or even bank transfer then you may have the package sent by normal delivery service. Please contact us prior to placing your order so we may work out your total cost.

Yes, contact us via email once you have received your package and you are satisfied with it. We will send your instruction paper by email attachment as a PDF format. You will require Adobe Reader to view them. If you do not have adobe reader you may visit this link to download the software http://www.adobe.com/products/acrobat/ it’s free to download and install.

Generally, all our packages are sent with our return address is found on the back, this will include our Business Address, Business name, Our Telephone Number, Our Web Address and Email Address.

If you wish to have your package sent very discreetly we can remove our Telephone number, Web Address and Email address. Only Our Return Address will be shown including our Business Legal Name which does not give off the any information on the contents packages.

If you wish to have your package sent discreetly you must first notify us in advance so notes can be made. At the time of checkout you must clearly put down any instruction you would like us to carry out at the time of processing.